Off the Net

My hotel did have a business center complete with a computer work station but they were experiencing "wireless" issues so I could not log on to the Net. The desk clerk was completely indifferent to this situation and I got the impression that he (or management) could care less about this guest service.

At breakfast some of the regular corporate guests shared that at this property the lack of Internet service was a common occurrence. Even the wireless in their room's frequently did not work. They were annoyed and would have stayed at another property but because of the super rate and corporate travel policies that had to remain here. They stated that they found other "hotspots" and did their work at these locations.

This is the 2nd recent lack of Internet access & staff indifference that I've experienced with this major hotel chain. One more third strike and it's time for this guy to move this hotel chain into the do not book category.